Privacy and Data Policy
This Privacy Policy explains how King's Chip Casino collects, uses and protects the personal information you provide when you create an account, place bets or use our online casino and sportsbook services. We take your privacy seriously and set out below the types of data we process, why we process it and the rights you have in relation to your information.
Types of data we collect
We collect a range of information needed to operate accounts, process transactions and provide services.
Personal data
This includes name, date of birth, contact details (email and telephone), identity documents provided for verification, and any other information you give us when registering or contacting support.
Technical data
We collect device and connection information such as IP address, browser type, device identifiers, operating system, and location data where necessary to provide services and for security checks.
Transactional and activity data
This covers account activity, deposits and withdrawals, bets and game play history, bonuses claimed and customer service interactions. We also record session activity and error logs for operational purposes.
How we use your information
We use your data to create and maintain your account, complete transactions, prevent fraud, carry out identity checks, provide customer support and to communicate account-related information. We may also use aggregated or anonymised data for service improvement, analytics and to detect misuse or technical issues.
Data protection and storage
We apply technical and organisational measures to protect your information, including secure servers, encryption for sensitive data and access controls. Access to your personal information is restricted to personnel and third parties who need it to provide our services. We retain personal data only for as long as necessary to fulfil the purposes outlined here and to meet legal or regulatory obligations.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, enable site functionality, measure usage and personalise content. You can manage cookie settings via your browser or through the site cookie control. Disabling certain cookies may affect functionality and user experience.
User rights
You have the right to access the personal information we hold about you and to request correction of any inaccuracies. Where applicable, you may request deletion of your personal data, object to processing or request restriction of processing. To exercise these rights please contact our support team via the in-site messaging or the account area.
Access, correction and deletion
We will respond to requests to access, correct or delete personal data in accordance with applicable law. We may need to verify your identity before fulfilling such requests and may retain certain information where required for legal or compliance reasons.
Information sharing and third parties
We share personal data with trusted third parties where necessary to provide services, for payment processing, fraud prevention, identity verification and technical hosting. These partners are contractually required to protect your information and only use it for the purposes we specify. We will not sell your personal information to third parties.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. We will publish any changes on this page and, where appropriate, notify you through the account or by email. Please review this policy periodically to stay informed about how we protect your information.